FAQ's
Excellence in Home Care
Frequently Asked Questions
Everything you need to know before inviting our professional cleaning team into your sanctuary. Explore insights regarding our bespoke services, estimates, and schedules.
General Questions
What cleaning services do you offer?
We offer a variety of residential cleaning services, including standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, recurring cleaning, and optional add-on services.
What areas do you serve?
We proudly serve Piqua and surrounding areas. If you're unsure whether your home is within our service area, please contact us.
Do you offer one-time cleaning?
Yes. One-time cleaning is available for customers who need help with a specific cleaning project, occasion, or home refresh.
Do you offer recurring cleaning?
Yes. Depending on availability, recurring service options may include weekly, bi-weekly, and monthly cleaning.
Booking & Estimates
How do I get a cleaning estimate?
Our online estimate tool makes it easy. Simply provide a few details about your home, select your cleaning services and any add-ons, and you'll receive an estimated price based on your selections.
Is the online estimate my final price?
The online estimate is based on the information you provide and is intended to give you an expected price. Final pricing may be confirmed after reviewing your cleaning needs.
What information do I need to get an estimate?
You'll typically provide information such as home size, number of bedrooms, number of bathrooms, floors, type of cleaning, cleaning frequency, optional add-on services, and other details about your home.
Can I customize my cleaning?
Yes. You can select additional services based on what your home needs. Available add-ons may include refrigerator cleaning, cabinet doors, interior windows, baseboards, blinds, fans, and other services.
Cleaning Services
What's included in a standard cleaning?
A standard cleaning generally includes routine cleaning of kitchens, bathrooms, bedrooms, living areas, and floors. Services may include dusting, vacuuming, mopping, cleaning sinks and fixtures, bathroom cleaning, and kitchen surface cleaning.
What's the difference between standard and deep cleaning?
Standard cleaning is designed for regular home maintenance. Deep cleaning provides additional attention to areas that may require more detailed cleaning, such as baseboards, trim, buildup, and other commonly overlooked areas.
Do you clean inside refrigerators?
Interior refrigerator cleaning may be available as an add-on service. You can select it when completing your online estimate.
Do you clean inside cabinets?
Cabinet door and interior cabinet cleaning may be available as additional services depending on the cleaning selected.
Do you clean windows?
Interior window cleaning may be available as an add-on service. Availability and pricing can vary depending on the number and type of windows.
Preparing for Your Cleaning
Do I need to be home during the cleaning?
Not necessarily. Arrangements can be made based on your preferences and how access to your home is provided.
Should I pick up before the cleaning?
We recommend putting away personal items, clothing, toys, and other belongings before your cleaning. This allows our team to focus more time on cleaning the home.
Do I need to provide cleaning supplies?
Our cleaning arrangements can be discussed before your appointment. If you have specific products or preferences, please let us know when scheduling.
What if I have pets?
Pets are welcome, but please let us know about them when booking. For everyone's safety and comfort, we may recommend securing pets in a safe area during the cleaning.
Scheduling
How far in advance should I schedule?
We recommend scheduling as early as possible, especially if you have a specific date in mind. Availability can vary depending on the schedule.
Can I request a specific cleaning date?
Yes. You can provide your preferred date when requesting your cleaning. We'll confirm availability with you.
Can I change or reschedule my appointment?
If you need to change your appointment, please contact us as soon as possible so we can discuss available options.
What happens after I submit the estimate form?
After you submit your information, we'll receive your request and can review the details of your cleaning needs. We'll then contact you to confirm the appropriate service and scheduling details.
Our Service
Do you offer move-in and move-out cleaning?
Yes. Our move-in and move-out cleaning service is designed to help prepare a home for a new occupant or leave a property clean when you're moving out.
Can I request special cleaning tasks?
Absolutely. Let us know what you'd like addressed. We'll discuss your request and determine whether it can be included as part of your cleaning service or an additional service.
What if my home needs more cleaning than expected?
If the condition of the home differs significantly from the information provided during the estimate, the final price or service scope may need to be adjusted. We'll communicate with you before making significant changes.
Pricing Questions
How is my cleaning estimate calculated?
Your estimate can be based on factors such as home size, cleaning type, frequency, and selected additional services. Our online estimator uses the information you provide to calculate an estimated price.
Are there discounts for recurring cleaning?
Recurring cleaning options may include different pricing based on frequency. Any applicable discount will be displayed during the estimate process.
Are add-on services included in the basic cleaning price?
No. Optional add-on services are priced separately and are added to your estimate when selected.